...a few of our customers call with great questions, most of which can be answered here. If you have any suggestions on this FAQ, please email us at support@3dhosting.com and we'll get 'movin!

Q.) This didn't help, and I need support NOW! What do I do?
A.) Easy! Call us at 702-631-0012 anytime. You can also email us @ support@3dhosting.com

Q.) Can I have a domain of .cc, .tv, .uk, ...etc?
A.) Sure can! All you need is an email box from that country and you're permitted to have whichever you like, assuming it isn't taken.

Q.) Do you have a news server?
A.) No we do not. News servers are most often provided by local ISPs, and can only be accessed by customers of that ISP.

Q.) What is the difference between 'page accesses' and 'total hits'?
A.) Page accesses are hits on the whole entire page (ie the index.html). Total hits refer to any files found on your domain site which can be viewed or executed by the world (i.e. .txt, .gif, .pl, etc.).

Q.) How do I transfer files to the web server?
A.) Included in instructions when you signed up are links to ftp programs. You should grab one, use ftp.yourdomain.com, logging in with the username and password we gave you at setup. From there, just send them up!

Q.) Why don't .shtml/.shtm work with my server side includes?
A.) Although ssi is free with every account, we must enable those extensions for you if you want them. If you're interested in getting them enabled, just fire off an email to support@3dhosting.com.

Q.) When will my domain be active?
A.) Even though InterNIC updates regularly, it takes time for your domain information to spider its way down to other servers, so it may take up to 48 hours before your site actually works. This is normal, and is the same everywhere.

Q.) Whom should I contact in regards to InterNIC billing?
A.) You should head over to their site.

Q.) Do you provide NT servers, or Active Server Pages?
A.) No. Windows NT is such a slow and unstable operating system we refuse to run it as a web server.

Q.) How do I check my email?
A.) SMTP server should be set to yourdomain.com, where yourdomain.com is your domain hosted with 3DHOSTING.COM. POP3 username is the username you added in the Point & Click menu.

Q.) What CGI scripts can't I run?
A.) There are no restrictions on CGI scripts as long as they do not affect the performance of the system to the point at which others will notice. To this date, we've never had a problem with any scripts.

Q.) Where do I put my CGI scripts?
A.) Place them in the cgi-bin directory, not /htdocs/cgi-bin. They must end in .cgi to work, and be 'chmod 755' to run properly.

Q.) Where is the perl binary?
A.) /usr/local/bin/perl

Q.) How do I put up Real Audio streams on my webpage?
A.) If you already have your RealAudio / RealMedia (.ra / .rm) files ready to go then move to the next step. If not you need to download RealPublisher to convert your current files (.wav, etc.) to the RealAudio (.ra / .rm). You may place your (.ra / .rm) files in any directory on your website you like. To call the RealAudio file you need to use a "meta" file which ends in ".ram". It is hyperlinked from your page just like a normal document link. For example: <A HREF="demo.ram">Click here for music!</A>. Now you just need to create the meta file. It is simply a text file calling the RealAudio files in a particular manner. To play the RealAudio file demo1.ra you would have a demo.ram (continuing that example) file that looks like this: pnm://yourname.com/directory/demo1.ra -- The pnm protocol is what starts the RealAudio streaming. To play multiple files, just add them line by line in the .ram file.

Q.) How many Real Audio clips can I put online?
A.) You can use as much disk space as you pay for.